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Privacy Statement

Last Updated: 28/05/2025

At Chris-Cross Creative, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all services offered by Chris-Cross Creative, including web design, web hosting, drone photography and videography, and payments made through our website.

1. Who We Are

Business Name: Chris-Cross Creative
Sole Trader: Chris Edwards
Trading Address: Kidderminster, UK
Email: chris@chriscrosscreative.co.uk
Phone: 01562 341444
Data Controller: Chris Edwards

2. What Information We Collect

We may collect and process the following types of personal data:

When You Use Our Services:

  • Full name, phone number, email address

  • Business name and contact details

  • Project requirements and website content

  • Property location (for drone work)

  • Billing and invoicing details

When You Make a Payment via Our Website:

  • Name and contact information

  • Billing address

  • Transaction details (amount, date, payment method)

  • Note: We do not store or process full credit/debit card details ourselves. All payments are securely handled by our third-party payment provider (e.g. Stripe, PayPal, etc.).

Automatically Collected:

  • IP address, device/browser type

  • Website usage data via cookies and analytics

3. How We Use Your Data

We use your information to:

  • Deliver the services you request

  • Communicate about your project

  • Send invoices and process payments

  • Manage client relationships

  • Meet legal and regulatory obligations (e.g., drone flight logs, HMRC)

  • Improve our website and services

4. Legal Basis for Processing

We process your data under one or more of the following legal grounds:

  • Contract: To fulfil a contract with you (e.g., building a website)

  • Legal obligation: For tax or regulatory purposes

  • Consent: For optional services like marketing

  • Legitimate interest: To operate and grow our business

5. Sharing Your Data

We do not sell your data. We may share data with:

  • Domain registrars, hosting providers, and software tools used to deliver our services

  • Payment processors for secure online transactions

  • Legal or regulatory bodies, if required (e.g., Civil Aviation Authority)

6. Data Retention

We retain personal data for as long as necessary to:

  • Deliver and support your services

  • Maintain financial records (typically 6 years for tax purposes)

  • Comply with drone data retention requirements (as applicable)

  • Meet any other legal or contractual obligations

Drone footage is typically deleted after delivery unless agreed otherwise.

7. Your Rights

You have rights under UK data protection law, including the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (where applicable)

  • Object to or restrict processing

  • Request data portability

To exercise any of your rights, email chris@chriscrosscreative.co.uk

8. Data Security

We take appropriate steps to protect your data, including:

  • Secure password and access controls

  • Use of encrypted storage (where applicable)

  • Secure third-party platforms for payments and data storage

9. Payments and Third-Party Services

When you make a payment on our website, the transaction is handled securely by a trusted third-party payment processor (e.g., Stripe or PayPal). We do not store full card details ourselves.

Please review their privacy policies on their respective websites for details on how they handle your information.

10. Cookies

Our website may use cookies to:

  • Improve user experience

  • Track website usage (via tools like Google Analytics)

  • Enable secure form submissions or logins

You can accept or reject cookies through your browser settings or our cookie banner. For more detail, please refer to our [Cookie Policy].

11. Contact & Complaints

If you have questions about this policy or how we handle your data, contact:

Chris Edwards
Email: chris@chriscrosscreative.co.uk
Phone: 01562 270770

If you are unhappy with how your data has been handled, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk | 0303 123 1113

12. Updates to This Policy

This privacy policy may be updated from time to time. The latest version will always be posted on our website.