Last Updated: 28/05/2025
At Chris-Cross Creative, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all services offered by Chris-Cross Creative, including web design, web hosting, drone photography and videography, and payments made through our website.
1. Who We Are
Business Name: Chris-Cross Creative
Sole Trader: Chris Edwards
Trading Address: Kidderminster, UK
Email: [email protected]
Phone: 01562 341444
Data Controller: Chris Edwards
2. What Information We Collect
We may collect and process the following types of personal data:
When You Use Our Services:
Full name, phone number, email address
Business name and contact details
Project requirements and website content
Property location (for drone work)
Billing and invoicing details
When You Make a Payment via Our Website:
Name and contact information
Billing address
Transaction details (amount, date, payment method)
Note: We do not store or process full credit/debit card details ourselves. All payments are securely handled by our third-party payment provider (e.g. Stripe, PayPal, etc.).
Automatically Collected:
IP address, device/browser type
Website usage data via cookies and analytics
3. How We Use Your Data
We use your information to:
Deliver the services you request
Communicate about your project
Send invoices and process payments
Manage client relationships
Meet legal and regulatory obligations (e.g., drone flight logs, HMRC)
Improve our website and services
4. Legal Basis for Processing
We process your data under one or more of the following legal grounds:
Contract: To fulfil a contract with you (e.g., building a website)
Legal obligation: For tax or regulatory purposes
Consent: For optional services like marketing
Legitimate interest: To operate and grow our business
5. Sharing Your Data
We do not sell your data. We may share data with:
Domain registrars, hosting providers, and software tools used to deliver our services
Payment processors for secure online transactions
Legal or regulatory bodies, if required (e.g., Civil Aviation Authority)
6. Data Retention
We retain personal data for as long as necessary to:
Deliver and support your services
Maintain financial records (typically 6 years for tax purposes)
Comply with drone data retention requirements (as applicable)
Meet any other legal or contractual obligations
Drone footage is typically deleted after delivery unless agreed otherwise.
7. Your Rights
You have rights under UK data protection law, including the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (where applicable)
Object to or restrict processing
Request data portability
To exercise any of your rights, email [email protected]
8. Data Security
We take appropriate steps to protect your data, including:
Secure password and access controls
Use of encrypted storage (where applicable)
Secure third-party platforms for payments and data storage
9. Payments and Third-Party Services
When you make a payment on our website, the transaction is handled securely by a trusted third-party payment processor (e.g., Stripe or PayPal). We do not store full card details ourselves.
Please review their privacy policies on their respective websites for details on how they handle your information.
10. Cookies
Our website may use cookies to:
Improve user experience
Track website usage (via tools like Google Analytics)
Enable secure form submissions or logins
You can accept or reject cookies through your browser settings or our cookie banner. For more detail, please refer to our [Cookie Policy].
11. Contact & Complaints
If you have questions about this policy or how we handle your data, contact:
Chris Edwards
Email: [email protected]
Phone: 01562 270770
If you are unhappy with how your data has been handled, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk | 0303 123 1113
12. Updates to This Policy
This privacy policy may be updated from time to time. The latest version will always be posted on our website.